Solutions
Xenon arc’s Exterprise is reshaping business models and changing the way value is delivered to your customers.
The Exterprise Solution
Xenon arc’s Exterprise Model is reshaping business and changing the way value is delivered to your customers
Transforming the B2B Customer Experience
Leveraging advanced technologies and AI-driven customer insights, we’ve engineered a comprehensive platform and omnichannel methodology to:
- Engage customers
- Streamline operations
- Drive revenue growth
- Deliver actionable insights
Complementary Growth Programs
We market and sell as a strategic extension of your company by building custom-branded Exterprises to augment your go-to-market strategy and deliver mutually beneficial KPIs and outcomes like:
- Increase volume and growth rates
- Facilitate customer engagement
- Drive new customer acquisition
- Expand existing account wallet share
Holistic Brand Loyalty
We take a customer-first approach to sales, marketing and customer support. Our tech-enabled processes eliminate the boundaries at every customer touchpoint to drive alignment and brand loyalty across your customer segments:
- Personalize the buying journey
- Create seamless customer experiences
- Offer convenient purchasing options
- Nurture customer engagement
Actionable Insights
With a digital-first culture, data drives new ways of thinking, innovation and profitability. We provide total transparency and give full access to real-time insights and data you can use to enhance your offering:
- Pricing analysis
- Marketing insights
- Online customer behavior
- Detailed sales data
- Demand planning & forecasting
Meet our Experts
Our unique growth and operation model is proven to return over 300% ROI on initial investment.
Market Development
We take the time to understand your customer, consistently engage with them, and deliver on their expectations with a multi-channel customer experience that drives accelerated growth, brand loyalty, and wallet share expansion
Targeted Growth
Using data-driven, tech-enabled processes, our teams align to your go-to-market strategy and create growth in the customer segments and product lines you choose
- Inside/outside hybrid sales
- Extension of producer brand
- Greenfield market growth
- Digital marketing
Dedicated Inside Sales Team
Your customers expect personalized experiences; your dedicated inside sales team uses data to drive platform engagement and deeper connections by:
- Build win-win relationships
- Adapt to changing customer needs
- Develop personalized experiences
- Growth loyalty to your brand
- Increase wallet share
Seamless Brand Expansion
Exterprise teams go-to-market as you, so the customer experience is seamless and consistent, regardless of channel. We leverage your existing brand awareness to reach new demographics and open new markets:
- Leverage new sales channels
- Penetrate new markets
- Expand your customer base
- Increase brand loyalty
- Create a seamless customer experience
Digital Marketing Execution
As a digital-first company, we carefully select and curate online marketing channels to build holistic programs to reach new segments and engage your existing customers:
- Search Engine Optimization
- Email Marketing
- Blogging, videos & resources
- Social Media
- Paid Advertising
- Reviews & reputation
Wallet Share Expansion
We don’t make assumptions; we use data to analyze and assess customer preferences and develop customer lifecycle communication strategies to improve retention and foster brand loyalty:
- Maximize buying behaviors
- Identify churn before it occurs
- Optimize all sales channels
- Identify patterns & preferences
- Create personalized offers for customers
Meet our Experts
Our unique growth and operation model is proven to return over 300% ROI on initial investment.
Digital-Omnichannel
Helping you deploy a multi-channel customer strategy to transform your business and meet evolving customer needs
Omnichannel Engagement
We implement digital transformation strategies that include eCommerce solutions, sales-marketing alignment, specialized team structures, and data analytics to optimize your sales channels:
- Personalized, seamless interactions
- Integration of sales, marketing & service
- Adoption of new channels
- Reinvention of traditional channels
directibility™
directibility™ is a fully integrated and supported online eCommerce platform delivering value across the entire customer journey – from product discovery through purchase and post-sale support:
- Individualized, custom storefront
- East set up & fast go-live
- Live inventory & availability
- Order fulfillment & integrated tracking
- Document Management tools
- Full order support through journey
conntact™
conntact™ is a private business intelligence platform giving you full transparency and visibility to business operations and delivering actionable insights driving innovation, growth and improved profitability:
- Real time end user visibility
- Transaction-level views
- Customer pricing & price insights
- Demand plan & forecasting
- Business performance metrics
- Business plan & ROI metrics
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Marketplace Management
The onus doesn’t have to be on you to meet B2B buyers online. We can help you place bets on emerging marketplaces and market categories. Our team will:
- Test new markets
- Maintain your online catalog
- Handle sales
- Develop system integrations
- Support online chat
- Manage inbound leads
- Process & fulfill orders
Amazon Marketplace
We can help you establish a position on Amazon Marketplace, the world largest sales platform. We manage the implementation, management, merchandising, logistics, customer interactions and reviews for several client brands.
- Achieve first-actor status
- Kick-start eCommerce growth initiatives
- Take advantage of Amazon’s reach
- Enhance long-term search ranking
- Simplify the buying experience
“What this model does is help us deliver a really special experience to our customers in a new way that is tailored to their journey.”
Chief Strategy Officer, Industrial SMB
Operational Support
We provide options to fully support customer operations and drive meaningful cost and operational efficiencies within your business
Inventory Management
Inventory Management
All of your customers expect consistency in product quality, delivery terms, and support, impacting your customer experience and bottom line. Real-time visibility to critical events allows us to be more responsive to unexpected changes:
- Logistics & transportation
- Inventory management
- Demand planning
- Channel/3PL management
Logistics & Transportation
Our custom-configured supply chain is engineered around your customer and business dynamics. We continuously track and analyze logistics data to increase efficiencies and optimize your supply chain in ways that make a meaningful difference to your bottom line.
- Improve service performance
- Reduce operational complexity
- Enhance customer service levels
- Manage inherent challenges
- Minimize supply disruptions
Inventory Management
Our goal is to keep your customers brand loyal; product availability is critical. We design strategic inventory plans around your customer segment dynamics, tracking important data, including seasonality, sales patterns, and past turnover to optimize your stock levels.
- Reduce working capital expense
- Improve service performance
- Boost efficiencies
- Meet customer demands
Demand Planning
By combining data from historical sales and seasonality analytics, purchasing behaviors, sales forecasting, supply chain management and inventory management we optimize your ability to meet customer demand in the most efficient way possible
- Highly accurate, long-term forecasting
- Manufacturing efficiencies
- Aligning supply chain with demand projections
Product Portfolio Optimization
Our platform enables us to audit product performance at the SKU level. This allows us to help you assess and optimize your product portfolio for SKU rationalization without compromising volume:
- Consolidate product portfolio
- Invest in winning products
- Eliminate low performers
- Identify opportunities for innovation
- Optimize for efficiency & value
“What this model does is help us deliver a really special experience to our customers in a new way that is tailored to their journey.”
Chief Strategy Officer, Industrial SMB
Customer Support
Building omnichannel solutions to engage and support customers, online, on the phone, or in person, leveraging our teams of subject-matter-experts to build brand loyalty and satisfaction
Proactive Customer Support
Our omnichannel solutions are backed by dedicated teams of industry experts purposely selected for each client based on their demonstrated industry expertise, industry acumen, and character, each is trained on customer intimacy, account development, and wallet share expansion.
- Account Management
- Technical Support
- Customer Service
- Online Chat
Account Management
Your account management team goes to market as you; partnering with you to expand your market share and drive innovation. They are experts in client engagement, trained in the art of building customer intimacy and brand loyalty.
- Increase customer intimacy
- Deliver an unmatched customer experience
- Amplify brand loyalty
- Expand wallet share
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Technical Support
We build a high-caliber team of subject-matter experts based on their talent, knowledge base, and passion for finding creative solutions using science, technology, data, and customer feedback to transform your go-to-market strategy.
Channel Partner Management
Digital technologies have transformed how you go-to-market with your partners, representing new growth opportunities in the channel. We make channel enablement and management a priority for you by exploring and nurturing new opportunities within your partner ecosystem.
- Win partner mindshare & loyalty
- Gain market share
- Optimize sales results
- Prioritize your products over other brands
Customer Service
We will help you reimagine the customer journey and focus on building relationships with your customers across multiple channels. Our customer engagement platform leverages advanced analytics to continually gather customer intelligence essential to providing intimate, high-value customer service.
- Unmatched customer experience
- Meet changing customer expectations
- Anytime, anywhere communication
- Seamless multi-channel experience
- Reduced cost-to-serve
Meet our Experts
Our unique growth and operation model is proven to return over 300% ROI on initial investment.
“What this model does is help us deliver a really special experience to our customers in a new way that is tailored to their journey.”
Chief Strategy Officer, Industrial SMB
